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1. Service Overview

VoIP is delivered over fibre or wireless and quality depends on connection stability.

2. Emergency Calling

Emergency call routing is best-effort and may fail during power outages or network issues.

3. Usage & Billing

Calls are billed per second. Fraudulent or excessive usage may trigger suspension.

4. Equipment

VoIP adapters or phones must not be altered or tampered with.

5. Liability

Alphaconnect is not liable for lost calls, missed calls, or number porting delays.