Legal
ALPHACONNECT – ACCEPTABLE USE POLICY (AUP)
Last Updated: December 2025
This Acceptable Use Policy ("AUP") forms part of the Master Service Agreement. By using Alphaconnect's services, you agree to comply with this AUP. Failure to comply may result in suspension or termination of services.
1. Purpose of the AUP
This policy ensures responsible, legal, and fair use of Alphaconnect's network, including:
- Wireless services
- FTTH services
- VoIP services
- Any internet access service
2. Prohibited Activities
You may not use Alphaconnect's services for any:
2.1. Illegal Activity
Including but not limited to:
- Hosting or sharing illegal content
- Copyright infringement
- Unlawful streaming or downloads
- Hacking, phishing, or impersonation
- Child exploitation or abusive content
2.2. Network Abuse
- Spamming or bulk unsolicited emailing
- Network scanning, probing, or DDoS attacks
- Virus or malware distribution
- Interfering with other subscribers' services
2.3. Security Violations
- Bypassing authentication controls
- Attempting to compromise network systems
- Using fake RICA information
3. Fair Use
Where applicable, Alphaconnect may enforce:
- Fair usage thresholds
- Traffic shaping during peak periods
- Prioritisation of certain services for network stability
4. Resale and Sharing
You may not:
- Resell the service
- Extend the service beyond the installation address
- Provide public or commercial Wi-Fi with it
- Connect multiple dwellings to one service
Unless expressly approved in writing.
5. Equipment Use
Customers may not:
- Tamper with ONTs, routers, or wireless antennas
- Remove or relocate installed equipment
- Install repeaters or boosters without permission
6. Security Obligations
You must:
- Secure your Wi-Fi network
- Use strong passwords
- Prevent unauthorised access to your equipment
- Notify Alphaconnect of any breach or compromise
7. Enforcement
Alphaconnect may, at its discretion:
- Suspend or throttle services
- Block offending traffic
- Notify legal authorities
- Terminate accounts for persistent abuse
8. Reporting Abuse
Email abuse reports to: support@alphaconnect.link