ALPHACONNECT – PRIVACY POLICY (POPIA COMPLIANT)
Last Updated: December 2025
This Privacy Policy explains how Alphaconnect, a division of Alpha Group of Companies (Pty) Ltd, processes, stores, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our services, you consent to the processing of your personal information as described in this policy.
1. Information We Collect
We collect the following categories of personal information:
1.1. Identification Information
- Full name
- South African ID / passport
- Date of birth
1.2. Contact Information
- Physical address
- Postal address
- Email address
- Mobile or landline number
1.3. Service Information
- Installation address
- Network usage logs (IP, data usage statistics, connection timestamps)
- VoIP call detail records (time, duration, destination—NOT call content)
- Device identifiers (MAC, router/ONT serial numbers)
1.4. Financial Information
- Billing address
- Payment history
- Bank details (for debit order authorizations)
1.5. RICA Information
- Copy of ID
- Proof of address
- Contact information as required under RICA
1.6. Website Interaction
- Cookies
- Device/browser information
- Access logs
2. How We Collect Information
We collect your information through:
- Online sign-up forms
- RICA submissions
- Network systems and infrastructure logs
- Customer support interactions
- Debit order authorization forms
- Website usage
3. Purpose of Processing Personal Information
We process your information for:
3.1. Service Provision
- Activating, maintaining, and managing your internet service
- Installation coordination
- Technical support
- Network quality and optimisation
3.2. Billing & Payments
- Issuing invoices
- Processing debit orders
- Payment collections
- Managing account queries
3.3. Security, Fraud, and Compliance
- RICA verification
- Fraud prevention
- Detecting network abuse
- Compliance with legal and regulatory obligations
3.4. Communication
- Service-related notifications
- Outage updates
- Product upgrades or changes
- Customer support communications
We do not sell or distribute your personal information to third parties for marketing.
4. Sharing of Personal Information
We may share your information with:
4.1. Fibre Network Operators (Openserve)
To install, maintain, and support FTTH services.
4.2. Technical Partners / Vendors
To assist with service delivery and support.
4.3. Payment Processors
For debit orders and billing transactions.
4.4. Legal Authorities
Only when:
- Required by law,
- Requested through a valid warrant,
- Necessary to protect the network, customers, or Alphaconnect.
5. Security Safeguards
We implement industry-standard measures including:
- Encrypted systems
- Access control and user authentication
- Data minimisation
- Secure data centers
- Regular security audits
In the event of a data breach, we will notify affected customers and the Information Regulator as required by POPIA.
6. Your POPIA Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion (where legally permissible)
- Object to processing
- Withdraw consent
- Request record of third-party disclosures
- Submit complaints to the Information Regulator
Contact the Information Regulator:
Email: POPIAComplaints@inforegulator.org.za
7. Retention and Destruction
We retain your information only for as long as:
- You are a customer,
- Required by law (e.g., RICA requires up to 5 years),
- Necessary for billing, audits, and legal compliance.
After retention periods expire, data is securely deleted or anonymised.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
9. Contact Us
Email: support@alphaconnect.link
Address: 2 Old Main Road, Hluhluwe, KwaZulu-Natal