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VOiP Services we can offer you!!

  1. We can provide tailor made VOiP solutions for your residence and businesses.
  2. We can also provide detailed billing on your system.
  3. Get Voice Over IP (VoIP), Virtual PBX and PBX solutions for business. 
  4. Clear and reliable voice communications are essential for any business
  5. At Alphaconnect.link, we deploy straightforward, effective and secure voice solutions. 
  6. These are based on Internet Protocol (IP), literally plugging into your business. 
  7. We also offer free geographic number porting and hassle-free installation.
  8. Our premium Voice solutions make communication work for you by reducing your costs while increasing reliability and uptime. 
  9. They are tailor-made to fit your size organization and budget.
  10. Virtual PBX - Virtual Private Branch Exchange (VPBX), Cloud PBX or Hosted PBX is a cloud or hosted PBX solution. 
  11. Get all the feature rich functionality without the clutter and pain of having an on-site PBX solution. 
  12. You not only save on capital hardware costs but automatically get the reliability of having your telephony system in the cloud.

For more information about VOiP contact our sales agents to assist you in getting any of these services.

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Alphaconnect.link Number Porting Process and Requirements

The topics below are discussed in this guide, select a section to skip directly to the required information.

Document Options

  1. Overview of Porting in South Africa
  2. Portble Numbers in South Africa
  3. Non Portable Numbers in South Africa
  4. Number Porting Requiremnets
  5. Documents required
  6. Porting Timelines
  7. Fixed Line operators (Telkom)
  8. Other Providers
  9. What rejections can cause porting delays
  10. Common reasons why the losing carrier would reject your port request
  11. Can a ported number be reversed?

Overview of Porting in South Africa

Number porting is the process of transferring an existing number to a new carrier. This gives businesses the ability to retain their numbers, which can then be used as an outgoing CLI. Alphaconnect.link's local licensing and direct subscription to the Number Portability Company (NPC) makes porting in South Africa uncomplicated and easy. In addition, all porting is carried out in line with the Electronic Coomunication ACT, NO 36 of 2005 for Number protability, Gazette 30089, dated 13 July 2007.

Portable Numbers in South Africa

  • Geographic (local): +271xx, +272xx, +273xx, +274xx, +275xx

    • Non Portable Numbers in South Africa

  • Non Portable Numbers in South Africa
  • Non-geografical National: +2787, +2786
  • Non-geografical Toll Free: +27800, +27808

    • Number Porting Requirements

    Once your request is received, Alphaconnect.link will submit the port to the NPC on your behalf using the below legal form and supporting documents that state you are giving the gaining provider (Alphaconnect.link) the authority to act on your behalf with regards to your numbers

    Please submit your port request to porting@Alphaconnect.link and include the below-required documentation:

  • Alphaconnect.link GNP form.pdf Click here to send us an email for a copy of the document
  • Authorization letter (must be on a client’s letterhead)
  • Latest telephone invoice or statement (account number and holder verification)
  • In the case of an ISDN, an authorization letter stating whether to cancel or create a new range for the numbers that are not being ported.

    • Porting Timelines

    If all the information you've provided is complete and correct and depending on the complexity of the port we can complete your port request within the following timeframes:

    Fixed Line operators

  • Analog Lines: 2 - 5 working days from date of submission (INDIVIDUAL PORT)
  • ISDN/PRI: 7- 14 working days from date of submission (MANAGED RANGE)

    • Other Providers

  • 7- 10 working days from date of submission

    • For large orders, numbers need to be ported in batches and can cause longer lead times. Please contact the Porting team when needing to port more than 100 numbers in a batch

    What rejections can cause porting delays

  • The MSISDN or DN/DN Range is not valid on the donor operator network.

  • The MSISDN or DN/DN Range is excluded from number portability.
  • For a postpaid subscriber, the MSISDN, account number, and account holder id number do not match.
  • The classification of the account does not match.
  • Subscriber in the suspension of outgoing or incoming calls due to failure to pay a bill.
  • MSISDN or DN/DN Range not valid on SP.
  • Port Request is for an inter-SP port; for this NO, inter-SP ports are handled outside the CRDB.
  • Other reasons: Porting Back. Malicious. Fraudulent. Posted in Error.
  • A participant has a routing problem.
  • A participant has an authorization problem.
  • The participant has a transmission problem.
  • Accept and Move to Managed GNP.
  • The installation address is outside the geographic area associated with the DNs/DN Ranges specified in the request.
  • DN Range is not exclusively used by the operator requesting the port.
  • DN(s) or DN Range are excluded from porting under Regulation 3.
  • Account Number is not the account number used by the donor operator for the DN(s) or DN Range for which porting is requested.

    • Common reasons why the losing carrier would reject your port request

    The donor operator may reject a request to port an individual number or a number block only on the following grounds:

  • The number or number block is not a valid number or number black on the donor operator’s network, or the number block is not used exclusively by the entity requesting the porting.
  • The number or number block is excluded from number portability under regulation 3.
  • The account number in the request is not the account number used by the donor operator for the number of numbers or number block for which porting is requested.
  • The subscriber is already subject to suspension of outgoing or incoming calls because of failure to pay a bill.
  • The number or number block is already subject to a porting process.
  • The number or number block has already been ported in the last 2 months.
  • The donor operator shall not reject a request to port a number or number block because the subscriber still owes money, nor may the delay the porting until the debt is collected, unless the subscriber is already subject to suspension of outgoing or incoming calls because of failure to pay a bill.
  • The donor operation shall not reject a port for a number or number block due to a remainder term on an existing agreement.

    • Can a ported number be reversed?

    If a client ported in error or forgot to ask for the ADSL service to be retained, the porting request can be withdrawn within 60 days of its submission. However, any associated fees may not be refundable.

    Send a Message for porting

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